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The True Cost Of Insuring Your Computer

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By

Amy Davies

From the Fool blog

Christmas comes early for Centrica investors

Published in Insurance on 8 August 2008

Is computer insurance worth buying - and how much does it cost?

Last year I had an unfortunate mishap with my laptop computer, whereupon it ended up in several pieces after landing on the concrete at the bottom of my stairs.

Once I’d gotten over the shock, and realised that most of my data was backed up, I felt secure in the knowledge that I had an extended warranty which would sort out the problem.

My poor laptop proved to be beyond repair, and so I was provided with £900 of vouchers to purchase a new one. At the checkout I was asked if I wanted the new version of the extended warranty, a pay as you go service.

Given the hassle free business I’d just been through, I agreed to it, at £10.49 a month. (It’s worth noting at this point that for cheaper laptops and desktops, cover is cheaper - i.e. £7.99 a month on a cheap £280 laptop.)

Not a bargain

So was this the Foolish thing to do? Despite agreeing to the warranty in the shop, it wasn’t long before I got to wondering if I had made the right decision.

I sat down and did some calculations and realised that, if nothing went wrong with the laptop over three to four years (which I calculate to be the average shelf life of a laptop), I would have shelled out between £377.64 and £503.62 for nothing!

This seemed extortionate to me, when a decent laptop can be purchased for less - albeit perhaps not as good as my present £900 one.

Naively, I had also incorrectly assumed that my laptop was also covered for theft as well as damage. And what’s more, delving into the small print, I was shocked to discover that if my house was to flood or catch fire, the laptop wouldn’t be covered for any damage arising from that, either.

Suddenly, the £10.49 a month went from just extortionate to ridiculously, outrageously, extortionately extortionate.

Could I get cheaper cover?

A quick check on Google revealed to me that a number of companies offer cover closer to £200 for the same length of cover (three years), as well as including theft, fire and flood damage. This a saving of around £177, and gives me more comprehensive cover – so a no brainer right?

But then I thought: what about my home contents insurance – what if my laptop was covered by that?

I checked my policy and it turns out my provider would add an extra £65 a year on to my policy for my laptop. So it worked out £5 cheaper than the specialist laptop insurance over three years. Not much of a saving, you might think, but the cover under my home insurance policy was also much more comprehensive than the specialist computer insurance policies. Under the other policies, for example, the laptop wouldn’t be covered if I took it outside the house, which is where my laptop often finds itself – being portable and all.

Perhaps I could be even more Foolish by taking my chances and scrapping my laptop insurance altogether? Well maybe I could, but I’m worried that I’ll break it somehow. And, in my experience, laptops can be hard and costly to repair (I broke the keyboard on my old one once, and it would have cost around £100 to replace it – and that didn’t include the cost of employing somebody to fit it).

If I had a desktop on the other hand, I probably would take my chances. They stay in one place, so are less likely to get dropped down the stairs. And, according to one of my more geeky friends, are a lot easier and cheaper to repair should something go wrong.

So, what’s my conclusion on whether you should bother with extra computer insurance? I’m afraid it’s another maybe. If you’ve got a desktop, and are covered by home insurance then you’re probably safe to get rid of it. On the other hand, if you’ve got a laptop and you’re accident prone and paranoid like me, get some.

Just make sure you don’t buy it from the place you purchased your computer.

More: Kit Out A PC For Free! | Save £203 A Year With A Dongle

> Compare home insurance at Fool.co.uk

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Comments

The opinions expressed here are those of the individual writers and are not representative of The Motley Fool. If you spot any comments that are unsuitable hit the flag to alert our moderators.

icelizard 10 Aug 2008, 9:30am

Two things jumped out at me about this article which are worth re-iterating. Firstly, buying a warranty at the checkout is rarely a good idea, I thought it was well known that shop warranties generally do not offer good value.
Secondly, always take the time to read the small print to find out exactly what you're getting before you buy.
When faced with this question in future (particularly at the checkout) it is worth asking if you can take out the warranty separately within, for example, 14 days. I've encountered this possibility before and you then have the time to check out other options.

andysuth 10 Aug 2008, 9:46am

Never buy extended warrenties.

Always do the calculation: true cost of insurance as a percentage of the actual cost (without insurance) of the item.

If you are careful, vigilant (so as not to get robbed of the computer), and know how to fix a computer, it's easy to live without insurance.

I was offered an extended warrenty on a desktop PC over 3 years (extended from 12 months) for £400, when the PC was only £1,200.

I calculated there'd have to be a 1 in 3 chance or worse of it breaking for that to be worthwhile.

Then you consider as a desktop you can repair and replace parts as and when they go wrong: e.g. if the whole main box goes wrong, you can replace that and keep monitor (worst case scenario), or if you get HDD failure (most common fault on any PC) you can replace that for under £100.etc. etc. You never need to replace the whole PC!

Then you factor in the depreciation of the PC, the fact the most expensive part of the PC will be worthless in 18 months, you reach the conclusion that if you back up and look after, you don't need the insurance. I reckon that the insurance is over 20x overpriced all in all!

-AS

paintitblack 10 Aug 2008, 12:06pm

Why didn't you claim on your house contents insurance if the damage was accidental?

Overload2004 10 Aug 2008, 1:33pm

The first thing that came to my mind was I've always wondered who takes those policies. The answer! people who act first and think later! then complain!
Like the previous comment, home insurance was an option or for me, I know having one of those so called rip off advantage current accounts where a pay a monthly fee. I automatically have an extended warranty on electric items I purchase and register. Not to mention annual 5 star travel insurance which I use at least twice a year, also break down cover on my car and have mobile phone insurance on my phone, just to mention the obvious ones from the package.
The REAL question is who are the criminals? the financial institutions offering theses covers or the overprotected cover junkies who act first and then complain later!
No one makes you take these policies and any insurer regulated by GISC (General Insurance Standards Council) provides you with all the documentation to have an informed decision. If people can be bothered to read them!
So the only action people should take when being offered these covers is, Ask yourself Do I need this? Do I already have it under a different policy? In most cases the answer will be yes! and If you don't know now, Do yourself a favor and familiarize yourself with your existing policies. Use what your already paying for, I do and I love seeing how much I save. If I add the above mentioned savings which cover the annual cost of the account package three fold. I enjoy saying no when offered Extended warranty, Accidental Death cover, identity theft cover and enjoy lower rates of borrowing, commission free travel money and discounts on attractions with my privilege card as icing on the cake!
In summary, know what you already have, know what you need and think what is right for you! No one else knows your needs like you do! As their needs may not be the same!

pgoodman550 10 Aug 2008, 2:27pm

Check out the extra on your home insurance the £65 also cavers camaras and any thing else you take out of the house. The extra cost for my camara was also cheaper than the specilast cover PG

xwildonex 10 Aug 2008, 4:17pm

Hi, I recently had to claim on my Household insurance for my laptop, which I spilt coffee over.
I telephoned my insurance compoany on a Tuesday and reported to them what had happened, a courier came out on the Wednesday to pick up my computer and take it to the Insurance company's approved repairer.
I then had a phone call from the repairer on the Thursday to inform me that it could not be repaired and they would back up a new one from my hard drive for me, i then paid my excess of £50 over the phone, and they sent me a new one which I received on the Saturday.
What a service.
The laptop they supplied me with is on sale in all High st stores at over £1000 my old one cost me £500 12 months ago..
I do not pay any extra for the Laptop on my insurance, but is covered under the entertainment section on my policy which covers TV's,Hi Fi's, Computers etc. up to a total of £20k in value for accident and all the other stuff inside or outside of the house.

deadclever 10 Aug 2008, 5:56pm

Why did you only get £900 for your old laptop?
You can't buy a new fullsize laptop for that price. Unless you are planning on destroying your cheapo £900 "laptop" in the near future, you should discontinue all payments.

merytsekhmet 10 Aug 2008, 6:38pm

I'm surprised at how much is being quoted for bog-standard insurance. I have next-working-day, on-site cover to repair my laptop, including cost of spare parts, should anything go wrong with it, which cost me less than £150 for 3 years. This includes repairs for accidental damage. So far in two years I've had a damaged screen, keyboard and defective power adapter replaced. Theft is covered by my home insurance, including if I am away from home as long as I don't leave the laptop in full view in a car.

vivi53 10 Aug 2008, 8:06pm

i sell house insurance on our policies accidental damage within the home is included to audio visual equiptment therefore you would be charged no extra unless the laptop was over £1500 or wanted cover away from home.
So when your house insurance comes up try and find a company that covers it as standard at home, if not remember to insure it to replace it as new - a laptop 3 years ago at £990 probably sells for around £500.
But watch the excess on the policy - the amount you contribute towards a claim. And think whether you need it insured outside the house. But what you are paying is extortionate - if it wasn't explained fully to you, you can claim you've been misled.Most companies will let us cancel without penalty. Thye don't want the aggravation - just push them a bit.

AmyD87 10 Aug 2008, 9:53pm

£900 = cheapo laptops? I'm confused!

Have you not seen you can get laptops for £250 these days?

woodface7 11 Aug 2008, 1:07am

Read your contents (and 'away from home cover') Home Insurance policy carefully.

Many require you to itemise laptops - or anything over a certain replacement value. Most only cover Accidental Damage to Contents if you pay extra for it. Though some cover mishaps with 'AV gear' as standard, as vivi53 says, read their definitions page.

If you buy a warranty and regret it, dump it! To quote the CAB: 'Consumers have rights to cancel the warranty within 45 days and get a full refund, if they have not made a claim. See 'The Supply of Extended Warranties on Domestic Electrical Goods Order 2005'.

MarkJW27 12 Aug 2008, 2:42am

I just bought an Acer laptop from laptopsdirect.co.uk, who are offering 3 year extended warranties for under £50. The warranties are official AcerAdvantage extended warranties, and come with a free laptop case and mouse. I was amazed at such a good deal - they also say that you can buy the extended warranty from them seperately but must be registered 90 days after purchase with Acer (however, the pack that came with the warranty said 365 days). At such a low price, you don't need to think twice - £50 to cover my new £500 laptop for 3 years!

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