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Cut The Cost Of Your Glasses By 63%!

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Published in Shopping on 15 August 2008

Buying glasses can be an expensive venture. Here's a guide on how to save a packet and still look stylish by buying them online.

As you’ve probably noticed from my avatar, when I’m not sleeping, having a bath or sitting on white knuckle rides in Alton Towers – I wear glasses, and have done so for nearly 20 years.

I remember my very first pair, big NHS pink plastic frames, garish enough to give Dame Edna a run for her money which I broke within three weeks when I fell in the playground.

And, I’m not alone. According to the Eyecare Trust, a massive 68% of Brits wear either glasses or contact lenses. So with such a big market to cater for, what are the Foolish options?

These days, the internet allows us to buy almost everything – including glasses online. Discounts compared to the high street can be vast, in some cases around 60% to 80% cheaper than going to your local high street store.

Curious to find out the differences, I decided to put the online shops to the test, ordering the cheapest, most stylish pair I could find on a budget – comparing the looks, feel, and overall value with the service you’d expect on the high street.

Back to basics

Firstly, if you want to buy glasses online, you need to have an up to date prescription (less than two years old), which you may need to send before your order is processed (although some sites will let you enter your prescription without it).

As my prescription is so high (I'm so blind that when I’m not wearing glasses I can’t tell a Ferrari from a London bus), the first thing I noticed was that there were only a few websites that would offer me glasses.

In general, if you have a very strong prescription, the range of websites willing to cater for your needs is greatly reduced. This is generally the case of prescriptions of more than +/-8 dioptres (the sum of the numbers in the ‘SPH’ and ‘CYL’ columns on your prescription), although some companies will only make lenses adding up to less than +/- 6 dioptres.

This good guide from glassesdirect.co.uk tells you what the numbers on your prescriptions mean, together with how to make sure you transcribe them correctly onto your order.

Because of my severe myopia, in the end I ordered a pair from eyeexperts.co.uk, costing £26 in total. Even if I opted for high index (1.74 thin) lenses, it would still have only set me back £120, which as the blindest of us know, is still pretty reasonable.

I compared this to a pair I recently bought on the high street, which with my special lenses cost, and wait for it, £325. That's a 63% saving on what I paid.

Dedicated followers of fashion

Apart from being able to see properly, we all want our glasses to look good. For this reason, buying glasses online can be a tricky prospect, as just because they look good on your computer screen, it doesn’t mean that will be the case when you put them on.

The pair I ordered looked smaller than they did on the site.  Admittedly, they also felt a bit more flimsy than models on the high street, although for £26 I wasn’t expecting a great deal, and the frames looked respectable from afar.

In an attempt to solve this problem, several websites including glasses2you.com, glassesdirect.co.uk and specsonthenet.com have ‘virtual mirrors’, to give you a rough idea of how you’d look wearing them before committing to a purchase.  You upload your image onto the website, and are free to edit the picture and glasses to best fit your face.

Some websites, including glasses2you.com, fashionspecsdirect.co.uk and glassesdirect.co.uk even offer a facility where you can try the glasses at home before buying them. The service is free, although you will need to fork out a small fee for postage and packaging.

Although this is a nifty idea, if you don't like them when they arrive, you could end up spending money on nothing.

For this reason, if you’re looking for designer frames (which is likely to be stocked in more than one outlet), the best thing to do is try them on at a local high street store, write down the name of the model, then look for them online, where they’ll probably be cheaper.

Alternatively, some opticians such as Iris Optical have stores where you can try the models on before you buy.

Precise pupillary distances

When you order your glasses, you will be asked for something called your ‘pupillary distance’ (the distance between your pupils).

For many glasses wearers – including myself, this may not seem that important. However, in many cases, if you don’t get this measurement right, you could end up with a pair of useless glasses.

Getting your exact pupillary distance correct is especially important with higher prescriptions, as in these cases, being even a millimetre out can end up causing you problems.

I once had a pair of glasses made which gave me constant headaches. It turns out that the centre of my lenses had  been measured incorrectly, and was the reason why I was walking round with permanent vertigo.

Unfortunately, trying to get this measurement from your optician may feel like drawing blood from a stone, and many opticians do not take the measurement until you buy a pair of glasses from them. Others will refuse altogether, while some will agree to do it for a small fee. To save money, you could ask a friend to help you measure it using a ruler - this site explains how. Either way, don’t use the ‘average pupillary distance’ some sites automatically put on your prescription – you will probably end up regretting it.

Bargains on the high street

If you’re not confident about ordering online, there are also bargains to be had on the high street.

I recently bought a pair of glasses on the high street using a 20% off voucher which I found in a magazine. In addition to this, I managed to knock another £20 off by batting my eyelids and driving a hard bargain.

The most important thing to remember is that even when there special promotions going on, there is still room for negotiation, and many opticians are still willing to give you extra discount, especially if you are buying options such as high index lenses and special tints.

And finally, when you have an eye test, you should never feel obliged to buy from that particular optician. By law they are obliged to give you a copy of your prescription, so if in any doubt, remind them of this.

Buying glasses is an investment, and for this reason it's important to get it right. But whether you prefer the high street or are considering buying online, hopefully these tips will set you on your way. And, of course, all suggestions for good online glasses stores are welcome!

More: The Cheapest Places To Buy Music Online / Cut Your Energy Bills By 75%?

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Comments

The opinions expressed here are those of the individual writers and are not representative of The Motley Fool. If you spot any comments that are unsuitable hit the flag to alert our moderators.

jt64 16 Aug 2008, 10:15am

I've used http://www.goggles4u.com/ with great success.

Specsavers do measure the PD when doing a test but they don't write it on the prescription they hand you. You just need to pay attention to what they write on their test chart after they take the measurement.

Jon.

LastChip 16 Aug 2008, 3:39pm

As I had to get a new pair of glasses recently, I was really very keen on this method of purchase, but sadly, it didn't work for me.

Maybe I was just a bit too cautious, but because I wanted a fairly complex pair, it seemed a risk too far. I actually wanted vari-focals with photo-chromic lenses in glass!

For these, correct (critical) fitting is essential. Although I did find just one site that would offer vari-focals, they could only offer plastic lenses, which with the rough treatment my glasses tend to get, wouldn't have lasted very long. Other sites offered a home fitting service, but clearly this inflated the price.

I'm quite sure though, for straight forward prescriptions, on-line purchasing can be a success.

However, it did cross my mind, if the glasses lasted me two years and the purchase price I had to pay was about £385 (+ eye test), it works out to around £3.70 a week - just to be able to see properly!

Although I can't fault the service I had from my local optician, it seems a pretty hefty premium compared to on-line suppliers, which really indicate the true cost of actually supplying these things. I doubt they cost much more than £50 to produce, so an approximate 700% mark up is nice work if you can get it!

Filjonson 17 Aug 2008, 7:27am

Good article!

http://www.shadestation.co.uk also do designer glasses, including the classic wayfarers, with the optional extras (extra thin, photochromic, polarized and coloured lenses) and no need for proof of prescription.

madvalentine 17 Aug 2008, 7:37am

Thanks for this article :) Very useful to me, and my partner, and will definately be following it up when i come to ordering glasses. Will probably go and try the branded ones on in town and get cheaper online to be honest, like i do with shoes that i intend to buy at less than half the cost on amazon :P Our eyes aren't complicated and are only about the -5 mark, so should be fine :)

FoolishlyDavid 17 Aug 2008, 7:52am

My wife is a Dispensing Optician in a private practice so here is the other side of the story. If everyone bought glasses over the web it would put many opticians out of business. The smaller independents would go to the wall first and you'd end up with just those that can survive, most likely supported by other businesses eg Tesco and Asda. Even SpecSavers etc would likely fold if no one was buying glasses. The fees from eye tests are not enough to sustain a business unless the eye test is done in a factory style way- ie well under 10 minutes. That's often when serious stuff is missed. Most Opticians have saved lives or eyesight through spotting life threatening symptoms early (the eye shows a lot) but forget that with fast eye tests.

If you take this to extremes then why not get your medicine from the net and forget about seeing your Doctor? That wouldn't happen because Doctors are paid by the NHS. Opticians are mostly private though do NHS eye tests and are heavily regulated with their own equivalent of the greater Medical Council. My point is that unlike Doctors, all Opticians are businesses as well and have to pay staff, buy frames, lenses, rates etc. So do you think you will get as good a service if only Supermarkets can do eye tests?

If you want to buy designer do you pay discount bargain prices for shoes, clothes, etc? You can buy perfectly usable frames from opticians for under £50.

RichardOrange 17 Aug 2008, 7:55am

I used the following online company who have a great selection of quality frames at reasonable prices and they too offer a try-on service:
http://www.metroeyewear.co.uk

topshare 17 Aug 2008, 8:06am

BEWARE of false economy. You only get one pair of eyes. They deserve the best. Boots Opticians savings for my rimless unbreakable designer specs with Essilor (after this you'll notice the change to anything inferior) Physio 1.59 Varifocal Transitions with the anti-scratch and anti-just about everything else as well lenses, cost me (yesterday) merely £295 instead of £505 elsewhere. So do shop around by all means, but never compromise on the quality of the lens material. Any fool can make lenses out of bottle glass or plastic !

rodeorider 17 Aug 2008, 9:36am

Consider taking your prescription on holiday with you next time you go abroad. You can still have the benefit of personal qualified attention at an opticians but prices can be much cheaper. I had a pair of glasses made with designer frames and varifocal lenses in a couple of days in Malaysia for £120. The equivalent in the UK would have been over £350.

DrJayCat 17 Aug 2008, 10:27am

I am SO envious of the prices quoted here for high street opticians. My last pair of glasses cost me almost £1100 (frames £400 and lenses over £600). That's for designer frames (Mikli), varifocal reactions lenses and complex (prism) prescription. I have NO chance of being able to use an online service - you guys are so lucky to have reasonable eyesight!

Rachel40 17 Aug 2008, 11:23am

These days, all my glasses are free. I lose them about every six months. Initially, I found it so annoying but then I discovered that the solution could be discovered in the lost property boxes around most big stores. My prescription is common enough and my eyes can adapt to variations.

srhm 17 Aug 2008, 11:41am

Nice articel but beware.

I am an ophthalmologist (eye surgeon) and see people who do go blind due to lack of regular eye tests. We are very lucky to have low rates of blindness in our communities. That is mainly thanks to good primary eye care facilities (opticians) who in the main do pick up most sight threatening disease at an early stage (at lesast in my area of south Birmingham).

In bypassing their services, you may put a few out of business, cause the rest to take short cuts and increase the risk of the rest of the community from lack of access to primary eye care.

There is more to life than money and your actions do have indirect consequences for yourselves and others.

I firmly believe that we should rather be lobbying for free eye tests for everyone and in this way, more disease will be picked up earlier and our communities will be less burdened.

But what do I know heh?

AlexInCornwall 17 Aug 2008, 11:42am

Don't forget that if you work in a job which requires you to use computers, your employer is legally obliged to pay for you to have free eyesight tests. (Sorry, don't know how/whether this works for the self-employed - maybe you can claim back the cost through your tax return?)

And if the test shows that you need glasses to use a computer, you get free (basic) glasses as well. You have to pay the difference if you want designer frames etc. My employer uses a company called Eyecare Plans, and the "basic" glasses are not too bad looking in fact. All I paid for my last pair was £28 for anti-glare coating.

weewumman 17 Aug 2008, 11:50am

Rachel40, as topshare said you only get one pair of eyes.

What you are doing is SO dangerous to your vision. Apart from the obvious fact that you don't know what the actual prescription of these "freebies" actually is, you are also probably not getting the correct pupillary distance, as mentioned earlier.

Our sight is precious - once it's gone, it's GONE

wabpcs 17 Aug 2008, 12:12pm

Concerning the cost of glasses, when I was in Mumbai,India last year, I needed to get another pair of glasses for driving. I normally wear varifocals and needed a distance set for safer driving as I had unfortunately damaged my originals in a fall few days previously. I went to one of their more upmarket opticians. I was given a very thorough eye test, using very up-to-date equipment and picked up my new glasses 24 hours later. They were not designer frames but looked good and cost £36.

JanieWales 17 Aug 2008, 12:45pm

I think it is quite dangerous to order glasses online, unless you have a very simple prescription, and have very recently had your eyes tested. Remember that opticians check the health of the eyes as well as the eyesight. As for some of the astronomical prices quoted for high street opticians, I would recommend not falling for "designer" labels, but look at what suits you and looks good, by looking out for special offers at chains such as Specsavers. I have quite a complex prescription, and recently paid £300 (buy-one-get-one-free) for two pairs of glasses both with top-of-the range varifocal lenses, one with "reactolite" lenses, the other tinted as sunglasses. The frames were designer-style but with no fancy name-tag. I don't consider this is bad value for something which will be worn every day for about two years. Plus, my local branch will always adjust or make minor repairs for free.

tigerstyle 17 Aug 2008, 1:27pm

Great article!

www.lovemyframes.com also do designer frames and sunglasses, with the optional extras (extra thin, photochromic, polarized and coloured lenses) and no need for proof of prescription. Excellent service too.

oldruffian 17 Aug 2008, 2:05pm

I have started to buy glasses from www.goggles4u.com, which I was intrigued to find is based in Karachi, Pakistan. The VDU glasses I got from them cost £10 - they were offering a sale discount for a short while - and are excellent.
It's a fair point that high street opticians need to sell glasses if they are to stay in business as opthalmologists - but maybe it's a fair compromise to buy a main pair from them and then get anything like reading or VDU glasses over the web. I certainly think high street shops charge far too much for most of their frames; the bulk of them are made in China and will have cost the shop about £5, which will get marked up to £45.

Angelstar958 17 Aug 2008, 2:12pm

I have to disagree with some of the professional's comments here.
My eyesight was deteriorating rapidly yet when I went to a local opticians I was told there was vitually no change. When I went a year later I was told the same thing and glasses that cost me over 200 GBP were absolutely useless. After trying all of the local high street opticians with pretty much the same result's...When visiting with my partner in the USA I went to a local opticians there.....I had photo's taken of my eye (which can detect tumours, high cholesterol, strokes to name a few problems), the usual Glaucoma test and I also had my blood pressure taken, I had a 1 hour consult also all for $79 (approx 37 GBP) and I was found to have developing cataracts in both eyes due to long term steroid's for severe asthma and kidney problems and compared to a recent prescription from local opticians back in the UK my short sighted eye had been extremely badly diagnosed and had deteriorated far more than was thought, I also needed to have the prism replaced for my other eye which all the local UK opticians had said I didn't need and had removed from a prescriptian from a opticians prescription who I had been seeing since I was a child....This optician in the USA found I had serious trouble focussing both my eyes together which I had been trying to tell them for 5 years in the UK resulting in double vision.
The whole process in the USA was a lot more caring and considerate than that which I received in the UK.
They take the time to check your medical history, they remember you by name, I have been 3 times now and the glasses supplied were perfect for my vision and my migraines have decreased beyond belief.
My glasses with the prescription, bi-focals, anti-glare, anti-scratch and reactolite only cost me the equivalent of 190 GBP although I didn't choose designer frames I love the ones I got and they were WELL WORTH the money.
I now have my eyes checked here in the USA and I certainly would not go back to an opticians in the UK.

amnesya 17 Aug 2008, 4:06pm

From reading the comments I'm counting my blessings! I've been using the same - independent - optician for 25 years. My prescription is always spot on; any info I need to buy glasses elsewhere is always given with no fuss; any problems are solved quickly, efficiently & free of charge. I wear varifocal with light reactive lens - wish I could wear contacts! My optician has warned me on 2 occasions that there was a possible health problem that needed attention & NOTHING is too much trouble. I always haggle - if I can't get a discount on the cost of lenses/frames I get other benefits including free eye tests. There is NO WAY I would use an online optician after the excellent service I have received from an optician who has become a friend.

zola301 17 Aug 2008, 5:02pm

My husband broke his lense in his glasses and asked me to take them in and get it replaced as he was busy.
The optician refused to replace the lens without an eye test first as he hadn't had one for approx. 2 years.
My husbands reaction was explosive as he really was stressed and couldnt fit the time in to have a test.
He just wanted a repeat lense as he was sure his eyes hadn't changed.
He phoned the optician (more stress) but she was adamant he came in.
He was in a terrible mood the morning he had to rush to his appointment.
She possibly saved his life, his blood pressure was through the roof. He had to go straight to the GP. where he was given medication and sent straight to hospital.
His risk of a stroke had been astronomicaly high it was a wonder he hadn't had one already.
His blood pressure is now fine and his temper has improved!!!

optom301 17 Aug 2008, 5:07pm

Nice to get a bargain for sure, but how much do you value your eyesight? With the average high street optometrist having tens of thousands of pounds of sight testing & eye examination equipment, as well as premises which cost the earth to maintain, a sight test should be charged appropriately (e.g. £65.00) and specatcles could then be discounted to the levels mentioned. If everyone were to take their prescriptions elsewhere for dispensing, then there simply would not be the same level of optometric care available - what do you want? There's no way a practice can survive on sight test fees alone (current NHS fee £18.60 and NO NHS pension entitlement!), so it would seem from this article that, although valued, the lekelihood is that present provision of high standard eyecare will disappear. If that's what the public want, then OK, but don't expect the current sight test standards to continue. Something has got to give somewhare.

deanrog 17 Aug 2008, 6:53pm

After living in Belgium, so far my wife and I are quite impressed by eye care in the UK. One scam we have detected, however, is that putting new lenses in an old frame is virtually impossible because the frame has to be sent away for about ten days. If you can do without your glasses for ten days, why do you need them?

In Belgium the lenses were ordered and fitted in an hour.

I suspect this is a scma to force us to buy new frames every time.

callattention 17 Aug 2008, 7:36pm

Hmm frankly as a glasses and contact lens wearer for over 30 years, of which over 20 years I've been with Boots opticians, I won't trust anyone else with my eye care and making up my glasses. I want the best possible eyecare and wouldn't trust my precious eyesight to a business that I couln't deal with face-to-face. I've had no problems with Boots, and have used many of there opticians shops.

Lovelyjub50 17 Aug 2008, 8:48pm

Can any one help me sort out a problem I have with Boots opticians? I have been having regular tests for a number of years. Having found out about the sites on the web , I went and asked for my prescription which was refused , because I need to have an eye test first ! Is this legal ?

basil365 17 Aug 2008, 11:06pm

As a repeat customer of Glasses Direct, I am a convert to buying glasses online. With a relatively simple prescription I have saved hundreds of pounds over the past years. I never felt that I got enough value out of high street opticians to justify the cost of covering helping them cover their rent etc. overheads.
Recently I was after some prescription brand name sunglasses and saved £-hundreds by buying direct from the US - www.framesdirect.com

davidph 17 Aug 2008, 11:10pm

I've used online services in the past and found them to be great. I am fortunate to have a relatively simple prescription and the online stores aren't for everyone, but the exorbitant prices that high street opticians in the UK feel that they can get away with are unacceptable, compared to what you can pay online.

I've found the best thing to do is try on pairs in opticians, then note the frame make, number and style from the arm and then find an online retailer who stocks that frame. If you need to get them adjusted slightly when you get them most opticians will do so for a small fee.

Having said that, I always get my eyes checked every year at an opticians and as most people here have said, that is the most important thing - you only have one pair of eyes.

Anfauglir 18 Aug 2008, 8:58am

I'll wager that the number of people on this site who could name a famous designer of spectacle frames could be counted on the fingers of one thumb.

And how many times have you gone to work wearing your new specs and had everyone say "oooh, you've got the new Louis Monocle frames - wow!" - as opposed to the more usual "you look a little different today.....have you had a haircut?"

Don't buy into the hype of "designer" frames. You can get frames that are just as good for a fraction of the price. Remember - when they're on your face, YOU can't see the frames - and nobody else cares!

glenwilkes 18 Aug 2008, 9:32am

I have used eyeexperts.co.uk on several occasions in the past and have been thoroughly satisfied with the quality of their glasses and service. Use them if you are looking for a big range to choose from. I am really fussy when it comes to choosing glasses and was pleased to see the various styles they offer on their website.

MrPound 18 Aug 2008, 9:42am

Good article. I think I'll give it a try.
In response to FoolishlyDavids comments, whilst I understand your point, surely the whole raison d'etre of money websites and price comparison sites is to discuss the merits of how to save money, and highlights the worst examples of rip off Britain. If companies can sell glasses online for £26/pair, why is it double the price (or much higher) to go to a high street opticians? Overheads such as rent, staff costs, advertising and marketing, energy etc. but also overinflated margins that high street retailers have been enjoying for years.
It's like saying well British Gas will go bust if we all use price comparison websites, so we'd better make sure we pay over the odds to maintain their ludicrous margins and shareholder dividends otherwise we might all be in trouble in the future. We'd better continue to buy our clothes from Next and not ebay for fear that Next will go out of business. Never going to happen!
Fact is some people will always buy high street because that's what they are comfortable with. Fools will shop around and buy online in order to save money. Ultimately this will force bigger comapnies to change their offering, reduce their costs and waste, and create a better offering to their customers. Win win situation as far as I can see.

drlisajohnson 18 Aug 2008, 10:16am

I am as blind as a bat and have hence spent a lot of money in the past on the High Street. Last year I joined CostCo, which has a £20 annual membership fee. You can get a variety of household goods there cheaply. But I more than made the membership fee back on glasses - they have a proper opthalmic opticians within store. I got quoted £245 for my lenses only when I had my eyes tested at D&A (got a free eye test through Nectar deal), but bought my new glasses, frames and lenses for £160 at CostCo. They stock a wide range of frames, inlcuding Designer at vastly reduced prices, but for me the main benefit was the cost of the lenses, which were half that of the high street. By shopping at CostCo you get the savings but none of the risks of buying your specs online.
I'm now ready for a new pair, as is my husband and we are going to renew our membership just for this reason alone.

Kimmerblee 18 Aug 2008, 11:14am

I think like just about everyone else, I too am sick to the back teeth of the cost of psecs in this country. How the hell can a thin piece of wire and two bits of glass really cost £230? Rip off Britain at work again. This year I was lured in by the ad from Specsavers for two pairs of glasses for £75. Yeah right! I ended up picking two sets of frames from their own range with VDU lenses and coatings and ended up paying nearly £260. I was livid. The ad should have said "buy two pairs of frames you wouldnt pay to be seen dead in for £75 and that's all you're getting - everything else costs". I really dont blame anyone for buying on line from time to time but like one other correspondent here, the optician found sky high blood pressure so getting your eyes tested regularly is a must.

For Luvleyjub50 and anyone else having problems with getting your prescription from Boots (been there, done that) you need to tell a little white lie. Tell them you work for the NHS, have an appointment with the occupational health dept and they are insisting that you bring your prescription with you to that assessment. Give them the fictitious date three days hence and tell them you will be back to collect it on the morning of (XXXX date). Dont ask, tell. If they still whitter, tell them you will complain to head office if they keep dragging their feet. You wont be popular with them, but do you really care? Good luck with that one.

delinear 18 Aug 2008, 11:54am

MrPound - as far as I can tell, the reason online sites can afford to sell glasses much more cheaply is partly because they have lower overheads (opticians have a lot of shelf space to display their products) but also because retail opticians part fund lower eye-test costs by adding the price onto frames. What they should do, of course, is charge the actual cost of an eye test and reduce frame prices accordingly, they still wouldn't be as cheap but they could compete on customer service, by having helpful staff on hand to advise you, and also that way if you did take your prescription and buy online, they at least wouldn't lose out on the cost of the eye test.

Of course, the issues here are:

1) If they increased eye test costs, many people would just get their eyes tested far less frequently. Part of the attraction of an eye test is that they're often so cheap (and in some cases, free) that it's silly not to take one. Then, of course, if your prescription has changed it's a great selling opportunity for opticians to have you in the store, knowing you need new glasses, a captive audience while they run through all their latest offers. A lot of those opportunities would be lost if eye test prices increased to reduce frame charges.

2) Competing on customer service would mean, well, having to actually offer some kind of a service. Maybe I've just been incredibly unlucky, but I've had very few instances of memorable customer service from opticians. Usually the opticians themselves are great, but the front-of-house staff usually just seem bored and disinterested, or even outright rude.

lazaplaya 18 Aug 2008, 12:47pm

I thought the opticians HAD to give you a copy of your prescription if you ask ?
I was happy to get my eyes tested properly and pay for that service, but I strongly believe that I have a right to my own information - whether it is eyes, nose, teeth or anything else !

JulietteWindsor 18 Aug 2008, 1:03pm

Laserplayer - you are absolutely correct. UK opticians have to provide you with a copy of your prescription by law if you ask for it.

I have been using online glasses providers for a number of years. If you check closely, you'll see there's a great amount of competition as well as great prices. Most all offer a money back guarantee (don't pick one that doesn't!).

I bought this year's specs (I buy some every year now they are so cheap!) from [url=http://www.fashionspecsdirect.co.uk]FashionSpecsDirect.co.uk[/url] and got a free pair of glasses when I bought another pair with a tint (I wanted some prescription glasses for the summer - so much for THAT!).
Roll on the competition with online opticians! Can't fault Fashion Specs Direct, though - the customer service have been the best I've experienced.

innyminy 18 Aug 2008, 1:06pm

In my case, the quoted cost of simply having new lenses in my old frames has prevented me from getting them. I wear contacts most of the time, which are always kept up to date pescription wise - so the cost of getting new lenses for my glasses is so high I decided not to bother for the small amount of time I wear them. Which means my glasses are 2 pescriptions behind. I agree about not wanting to put opticians out of business by not buying from them - but I get my contacts from them so may well look to update my glasses online after my next check up.

killickbecki 18 Aug 2008, 1:49pm

AlexInCornwall is incorrect about employers having to provide eye tests if you are working with computers.
This is only the case if you haven't had glasses prior to working with the computer and then require them afterwards. All of us who started wearing glasses before using computers with our employer don't get a thing. You could possibly fight it out with them that the computer has worsened your eye sight but would have to prove it with eye tests showing how your eyes have been prior and post computer usage.

aragornsdarling 18 Aug 2008, 1:52pm

My father had always gone to Boots for his eye care until one day he was told that the he needed to replace the specs he'd had 12 months previously and he couldn't use the same titanium frames and would therefore cost him nearly £600 for replacement glasses (I'm going back over 10 years now). At the time a small opticians opend up in my local town and so he popped in there on the off chance. They quoted him a lense proce of over 70% less than Boots and said he could reuse the frames without any problems. They are a small, independant outlet. The prices have always been very reasonable (I've struggled to find cheaper even on the web) and they are honest enough to tell you what frames suit and which don't. I was torn between 2 different frames last time and they told me that the more expensive of the two didn't really suit me. I find that we get an excellent service from them, and this more than makes up for the £20 - 30 I'd save shopping on line as I can always pop in and get them adjusted or get help should anything go wrong. IMHO in this instance the small optician beats the web hands down

adrinux 18 Aug 2008, 1:55pm

I too have tried online buying of specs and been very happy. Not only did I save money but I was also able to buy to a much higher specification - memory metal frames, thin lenses, anti-glare coating pretty much fully loaded - for £50 quid instead of circa £200.

And that's the really galling thing, the high street markup (for both large retailers and independents) isn't 10% or 20% it's more like %400.

Not one of the pro high-street commenters above have suggested a single benefit provided to me as a customer by that huge markup. These businesses need to cut costs, improve service, improve choice (why can I only buy oval lenses and frames these days?) and start providing some real value for money or they will indeed go out of business. This is one industry that's due a serious shake-up in Britain.

rob61web 18 Aug 2008, 2:09pm

Re PD measurements, you can measure PD yourself if you are careful, or get a friend to do it for you. There's a free print-it-yourself PD ruler on this site: http://yourglassesbypost.com and they offer a limited range of frames online, or a whole host of decent frames at genuinely discounted prices (not Specsavers yukky loss-leaders) if you visit their store which is on an industrial estate near where I live at Christchurch (Dorset). Just make sure you phone first as their opening hours can be variable.

barbie6018 18 Aug 2008, 2:21pm

I have used both methods of purchase. I find that cheap distance or reading only they are great savings on line. Goggles4u.com, I purchased varifocals which have been very good. Specsavers I avoid, as I have had many problems with the fitting of their specs, and when going back to complain had no satisfaction. I use them for free eyetests only. Then use a local independent whose choice of frames and service is superb.

janesk 18 Aug 2008, 6:00pm

Would NOT touch Boots with a barge-pole, I tried there nearly four years ago, they did loads of tests, everything they should do and still managed to make my glasses wrong. I told them I couldn't see properly with them but they insisted that they were right and I needed to let them "settle" down. What a load of rubbish, I took them to my local opticion (Who I normally use, but who was shut for rnovations)He told me that they would seriously damage my eyesight. I went back and complained, after writing to head office, I finally got my money back, but still had to pay for the sunglasses which had been buy one set of glasses get the sunglasses free. I gave up in the end and just refuse to have anything to do with boots opticions. (Cheeky so-so's even sent a card 12 months later saying my eye test was due and they had booked me in at a certain time, if I didnt confirm or cancel, I
would be liable for a charge !!!!)
I would never go anywhere but my local opticion (Fox & son Wilmslow) Been going to both father and now his son, excellent service, reasonable prices with a discounted range.(Last pair cost me £80 and they let me pay in three instalments) All the usual anti everything. Cannot praise them enough, plus as I'm diabetic, I have to have my eyes tested every 12 months, always get a prescription without asking and same with PD measurement.

boswelox 18 Aug 2008, 6:52pm

I'm surprised at some of the negative comments on here. To order online, you need a prescription, which means a recent, proper eyetest. I have these pretty regularly, and not all have been perfect by any means - 'over-prescribing' goes on, as in most medical fields, but at least if you buy on-line, you haven't wasted a fortune!

I endorse the other comments on here recommending goggles4u.com - they are simply astonishing value, and unlike many, do not charge extra for coating, tinting, or moderately high-index lenses. My current pair are stylish, comfortable (I wear them all the time) and well-finished, and cost a mere 26 US dollars, including postage to the UK.

Now we have 'designer' frames, glasses have become a fashion accessory, with prices to match. In many cases, you are just paying for a name...

KLoogus 18 Aug 2008, 8:08pm

I have to concur with the comment above in regard to pushing the independents out of business and the service that they offer. Whilst everyone is scrambling around for the cheapest specs/contacts they can get their hands on my optician checks my eyesight inside and out and spends 1.5 hours doing it, for which I naturally pay. Future health problems can be detected early from a comprehensive annual eye check up. The big operators' business model is to shift specs/contacts in volume they are not interested in your health.

1Dee 19 Aug 2008, 12:13am

If you use computers for your work it is correct that employers have to pay for a regular eye test every two years. This is whether you have always worn specs or not. Thye don't have to pay towards the cost of renewing the specs though. If you have never worn specs but need them for VDU work then your employer will pay for the eye test and an amount towards the cost of the specs themselves or at least my company does.

boswelox 19 Aug 2008, 9:42am

"my optician checks my eyesight inside and out and spends 1.5 hours doing it, for which I naturally pay"

So does mine, but when he then asks for £200+ for glasses I can obtain for less than £15, then I detect an excessive markup! Frames have always been cheap to buy from wholesalers (I used to work for one) but have been an easy source of profit in what used to be a captive market.

The only problem I have with my cheap glasses is convincing other spectacle wearers that I'm not winding them up about the price!

BTW, if you'd rather deal with a UK source, I can recommend Mark Bowden's site:
http://www.spex4less.com/

coolsociety 20 Aug 2008, 2:18pm

The one thing I find staggering about the whole issue is the number of people who are complaining about optician's high prices yet are willing to pay hundreds of pounds for frames that, let's face it, only you would know that they cost ten times more than a similar cheaper design. Everybody around you couldn't care less whether you have designer frames or not and in most cases probably couldn't tell the difference anyway! I think it's absolutely ridiculous to risk your eyesight - or who knows what other aspect of your health - by saving a few bob online, surely it's better to pay the opticians a bit extra for their invaluable care and buy a cheaper frame instead to balance it out? I promise you, nobody will know the difference!

peeembee 21 Aug 2008, 9:39pm

Apparantly the charge made for an eye eaxmination doesn't cover the true cost in time and expertise. Dentists complained about the same sort of thing years ago and made alterations.Will opticians go along the same route because customers are advised to pick a frame at the practice and then buy it online, as your correspondent suggested.

blueberry10 23 Aug 2008, 5:13pm

In reply to Rachel40- I was brought up to believe that taking anything that wasn't yours was stealing! The fact that the glasses were in the lost property box is irrelevant. When you take them you have no idea who they belong to and how long they have been there. Just think of the poor perhaps elderly person who may have just lost them the day before and not managed to get back to the store before you lifted them! What worries me even more is the fact that you state your occupation as "nurse" I thought this was meant to be a caring profession? What else do you help yourself to? Pay up like the rest of us-get the right presciption for your eyes and take more care of your glasses in the future.

dvcarruth 26 Aug 2008, 11:42am

As someone who works for the largest direct retailer of glasses in the world I have found this thread really interesting.

Taking some points in turn:

1) Sight tests not covering the salary of opticians
This is a systemic failure of the optical industry over a long period, and not something that the customer should be forced t