Banque PSA Finance

Job title

IT Industrial Placement Student 08 (Service Desk Analyst)

Company

Banque PSA Finance

Salary

£17,850 + great benefits

Job description

Provide day-to-day technical support to Redhill users, regional offices, field managers and dealers.

Telephone support for Banque PSA Finance users

Log all calls and emails received onto the Service Desk into SDI

Assist in maintaining an effective and efficient infrastructure at the Banque PSA Finance head office in Redhill

To suggest and implement improvements to the processes, procedures, documentation and standards that are currently in existence within the Information Systems Team

Maintain the asset database for the Redhill offices

Maintain and develop a knowledgebase of solutions to problems

Support of Bespoke application

Support for Regional offices based in Slough, Coventry, Basingstoke, Livingston, Manchester and Warrington

Person requirements

Good understanding of customer service coupled with an excellent telephone manner is essential.

The ability to manage changing tasks, prioritise that workload, quickly diagnose the root cause of problems and then resolve these problems is essential.

Good analytical skills coupled with the ability to work under pressure is essential

Some experience supporting Microsoft workstations and servers in a corporate environment is essential.

The ability to speak French will be an advantage but is not a pre-requisite of the position.

Degree requirements

Studying for an IT related degree is essential.

Location

We are located in Redhill, Surrey within close walking distance of train station and bus station.

Number of vacancies

1

Vacancy type

Permanent

Job status

Full-time

Closing date

15/07/2008

How to apply

Email: emma.collins1@mpsa.com

Address details

Emma Collins
Banque PSA Finance Quadrant House Princess Way
Redhill Surrey
RH1 1QA