Computerworld UK's White Papers

Demystifying Data Integration for the Cloud

cwukfeedback@idg.co.uk (Oracle) — Thu, 23 May 2013 11:13:00 GMT

As more organisations use a mix of private and public cloud services they need a better way to integrate information across a multitude of cloud environments. A key success factor for cloud integration is data movement and management. How can an organisation achieve the benefit of cloud without improving the quality, consistency and reliability of their data? Download this white paper to ensure that your organisation retains optimal control, fast time-to-market, and flexibility within your infrastructure.

The Key to Improving Your Customer Service: Intelligent Systems

cwukfeedback@idg.co.uk (Microsoft) — Wed, 22 May 2013 14:28:00 GMT

Download this white paper to explore how an intelligent system is able to create business value. Find out how you can unlock the hidden value that already exists within your business.

Benchmark How UK Employee Expenses Stack Up

cwukfeedback@idg.co.uk (Concur) — Wed, 22 May 2013 10:45:00 GMT

£725 million of expenses have been paid by UK-based organisations over the past 3 years. This huge sum comprises over 12 million individual expense claims, made by around 200,000 UK-based employees, from a very wide range of organisations in the private and public sectors. Download this infographic to analyse the key trends of UK expenses.

Employee Expenses Benchmark Report 2013

cwukfeedback@idg.co.uk (Concur) — Wed, 22 May 2013 10:04:00 GMT

Concur estimates that last year, UK organisations paid out over £8.2 billion in employee expenses. Companies are pressurising employees to keep expenses down. With 2013 looking like another tough year for many businesses, every penny will matter. Download this employee expenses benchmark report to compare how your organisation is operating.

When The Music Stops...

cwukfeedback@idg.co.uk (Gamma) — Wed, 22 May 2013 09:03:00 GMT

The Integrated Services Digital Network (ISDN) has been with us for almost 25 years and has transformed to a large extent the entire telecoms industry. It would also be true to say that the adoption of digital services within the UK’s enterprise community via the use of ‘ISDN’ PBXs became the de-facto connectivity standard many years ago. Read more...

Gamma SIP Trunking Over Janet

cwukfeedback@idg.co.uk (Gamma) — Wed, 22 May 2013 08:45:00 GMT

Gamma is a next generation network operator that creates simplified communications and software services for business. With a broad range of fixed voice, mobile and data services designed specifically to take to market through channel partners, Gamma leads on network strength, products that are easy to use and provision and quality through automation.

Case study: Audi South West - Silver Street Automotive

cwukfeedback@idg.co.uk (Gamma) — Wed, 22 May 2013 08:38:00 GMT

"We chose Gamma’s Assured IP service to sit on top of the SIP trunks in order to guarantee that customers would not be cut off. Assured IP Services, together with SIP trunks give us complete confidence in the Gamma services and have enabled us to go to the Silver Street Automotive Group with SLAs in place. With car dealerships, it is essential that all the equipment used matches the quality of service being offered so the Group needed to have premium grade telephony to match its brand."

Voice In The Cloud

cwukfeedback@idg.co.uk (Gamma) — Wed, 22 May 2013 08:29:00 GMT

It could be argued that Microsoft Lync, the latest and potentially most significant Unified Communications (UC) offering has the most to gain from the accelerated growth of SIP Trunking in the UK. Read more

The future of customer support: A quantitative look at where the industry is headed

cwukfeedback@idg.co.uk (Citrix) — Tue, 21 May 2013 15:36:00 GMT

One thing is certain: the needs of customers are ever changing. So you strive to be prepared – especially if your goal is to deliver a remarkable customer experience. "Most organisations have begun to recognise the importance of customer experience in driving business performance." This white paper, brought to you by Citrix GoToAssist, probes new research to predict what’s in store for customer support.

Oracle Sparc T-Series Servers

cwukfeedback@idg.co.uk (Oracle) — Mon, 20 May 2013 14:57:00 GMT

Pressure on today’s data centres has never been greater. Business demands require IT to deliver faster performance, new applications, greater capacity and improved efficiency. New Oracle SPARC T5 servers meet the requirements of a modern data centre, delivering high performance and cost and security benefits.

To upgrade or consolidate - that is the question. Why not do both?

cwukfeedback@idg.co.uk (DSP) — Mon, 20 May 2013 08:30:00 GMT

Download this white paper to explore the next phase of data centre consolidation; the database layer which can increase application resilience, deliver software licensing cost savings of up to 80% a well as greatly reducing administration overhead.

Gamma Delivers Tailored SIP Services for Key Hosted MS Gold Partner

cwukfeedback@idg.co.uk (Tassella) — Fri, 17 May 2013 11:54:00 GMT

Download this case study to discover how you can deliver high availability dynamic SIP Disaster Recovery (DR) into the system using an Active/Standby call delivery mechanism, then provide individual end user / SIP trunk separation across the shared links.

Delivery of a Fully Robust Call Delivery Method

cwukfeedback@idg.co.uk (Tessella) — Fri, 17 May 2013 11:28:00 GMT

Download this case study to find out how a fully robust call delivery method managed end to end by a single provider was delivered to a customer. Several levels of disaster recovery and an element of end user access provided the confidence they needed to transition their full voice estate to a SIP deployment.

Using Existing Janet Connectivity for SIP Trunking

cwukfeedback@idg.co.uk (Tessella) — Fri, 17 May 2013 11:12:00 GMT

Download this case study to discover how Janet connected organisations have the ability to utilise existing connectivity for SIP delivery, offering opportunities for cost saving and/or rationalisation of communications services.

2013 Infrastructure E-Guide

cwukfeedback@idg.co.uk (Fujitsu) — Thu, 16 May 2013 09:39:00 GMT

Download this e-book to arm you with a wealth of insight, opinion, advice and guidance, to ensure you are right up to date with current infrastructure trends, best practice and innovation.

Retail Big Data: Past, Present and Future

cwukfeedback@idg.co.uk (ShopperTrak) — Tue, 14 May 2013 14:21:00 GMT

There is a lot of misinformation about what Big Data is (or isn’t) and why it may impact retail. Therefore, understanding the standard definition of Big Data is a must. Download this white paper to discover the 3 V's that define Big Data.

Retail Big Data: Past, Present and Furture

cwukfeedback@idg.co.uk (ShopperTrak) — Tue, 14 May 2013 14:21:00 GMT

Empowering Retail Intelligence Through Business Analytics

cwukfeedback@idg.co.uk (ShopperTrak) — Tue, 14 May 2013 14:12:00 GMT

Business analytics provides richer retail intelligence. It combines key retail metrics with industry benchmarks to enable meaningful comparisons across locations, markets and categories. It can identify trends and project possibilities to power better analysis, better decision making and better investments. Download this white paper to find out more...

Empowering Retail Intelligence Through Business Analytics

cwukfeedback@idg.co.uk (ShopperTrak) — Tue, 14 May 2013 14:06:00 GMT

Best Practices For Implementing In-Store Analytics In Bricks And Mortar Retail

cwukfeedback@idg.co.uk (ShopperTrak) — Tue, 14 May 2013 13:46:00 GMT

Download this white paper to explore video analytics systems in depth, including design principles and how they are best for application in bricks and mortar retail environments.

Oracle WebLogic Server® Costs versus JBoss® Application Server

cwukfeedback@idg.co.uk (Oracle) — Tue, 14 May 2013 09:08:00 GMT

As the global economy continues its so-called “recovery,” open source application server software such as JBoss can be tempting to some organizations. Its attractiveness is primarily due to the ease of obtaining the software, less restrictive licensing terms, and the fact that there are typically no upfront license fees. Download this white paper to learn more..

The Number 1 Application Server across Conventional and Cloud Environments

cwukfeedback@idg.co.uk (Oracle) — Tue, 14 May 2013 08:40:00 GMT

Download this white paper to learn how you can align your current state architecture with a future state that includes engineered systems and cloud deployments, protecting your existing investments and accelerating your plans to move to the architecture of the future.

Oracle Integrated Maximum Availability Solutions

cwukfeedback@idg.co.uk (Oracle) — Tue, 14 May 2013 08:29:00 GMT

High availability and scalability are often the focus in different systems enabling customer applications with cost efficient solutions. There are various known issues in a heterogeneous complex environment involving Java EE middle tier and backend databases.

The IT Foundation That Redefines eCommerce

cwukfeedback@idg.co.uk (Savvis) — Mon, 13 May 2013 08:37:00 GMT

Download this white paper to help your organisation build an eCommerce ecosystem that securely serves your customers, builds your business and protects your brand, while reducing the capital expense of doing it yourself.

How IT Departments Can Retain Control over External IT Service Providers

cwukfeedback@idg.co.uk (Citrix) — Wed, 08 May 2013 14:56:00 GMT

Complex IT environments and outsourcing of IT services to third parties make it difficult for IT departments to ensure compliance. New technical remote support solutions remedy the situation and simultaneously offer employees in the IT department more flexibility. In order to retain control over their own IT systems, companies must focus on technical solutions. Download this white paper to discover how your organisation can improve efficiency and ensure control of external service providers.